SHIPPING AND COMPLAINT
Products from our offer can be ordered on the website. You can place an order 24 hours a day, every day of the week. Prior registration is required before purchase or you can order products "as a guest". Select products, size and quantity and add them to the cart. You can change the quantity of products in the basket or remove them from the basket. After clicking on the "Checkout" button, an order form will appear, where you can change the payment method or delivery, and you can also change the payer's address or delivery address. On the order page you have a summary of all selected products, selected payment methods or selected deliveries. To change the products, return to the cart and change the payment or delivery method on the order page. Follow the instructions that appear in the individual steps of the order and complete the purchase. Upon completion of the purchase, you will receive an email confirming the purchase and summarizing the contents of the purchase. You will receive any change in the status of the order (confirmed, sent, by proforma invoice) via e-mail.If you have any problems with the purchase (loss of password, wrong choice of products, etc.), call us (+386 31 543 269), send us an e-mail with a description of the problem at info@bajooutdoor.com.We will send the ordered products to your home. All orders that are executed and confirmed (by us) by 12 noon (DPD) or. by 5 pm (Pošta Slovenije), they will be sent the same day! Orders placed after the scheduled time will be sent the next working day or. on Monday in the case of an order on Friday. The price for delivery to your address will be displayed before the order is completed.If the product is not in stock, this will be displayed on the link before purchase. You can pre-book the product at info@bajooutdoor.com. BAJO OUTDOOR will notify you by email when the product has been shipped to your delivery address.
RETURN OR EXCHANGE
Customers who enter into a distance purchase contract in accordance with the Consumer Protection Act have the right to withdraw from the contract.If you start using the product and change your mind, you lose the right to withdraw from the contract.In the event of withdrawal from the contract, you must return the received goods undamaged and in unaltered quantity and in undamaged packaging, unless the goods are destroyed, damaged, lost or their quantity has decreased without your fault. The cost of returning the goods is paid by the buyer.The withdrawal period expires within 14 days from the day you acquire physical possession of the last piece of goods or it is acquired on your behalf by a third party other than the carrier, and it is determined by you for this purpose.In order to exercise the right of withdrawal, you must inform our company of your decision to withdraw from this contract by an unequivocal statement in writing to our e-mail address: info@bajooutdoor.com. You can use the withdrawal form for this purpose, but this is not mandatory. If you wish, we will send you the withdrawal form by e-mail.In order for the withdrawal period to be observed, it is sufficient that the notice regarding the exercise of your right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.If you withdraw from this contract, we will refund you without delay and in any case no later than 14 days from the date of notification of your decision to withdraw from this contract, all payments received by you, including shipping costs (except for additional costs due to type selection delivery, which is not offered by us the most affordable standard form of delivery). We will make such a refund with the same means of payment that you used yourself in the execution of the original transaction, unless you have expressly agreed otherwise; in no case will you incur any costs as a result of such reimbursement.Payment may be withheld until we receive the returned goods or until you provide us with proof that you have sent the goods back, whichever occurs first.The direct costs of returning the goods are borne by you.Please make sure that the returned product and packaging are not damaged, and that the product must not show any visible signs of wear.
DELIVERY
Goods for Bajo outdoor are delivered by the company Pošta Slovenije and DPD Slovenije. The purchase price, which amounts to EUR 4.5 (for orders delivered within Slovenia), includes the costs of packaging and delivery of the ordered goods.Free delivery over € 100:For purchases over € 100, delivery for shipments of normal dimensions is free (applies to orders delivered within Slovenia).Up to the amount of € 100, the delivery cost is € 4.5 (applies to orders delivered within Slovenia).For orders outside Slovenia, postage is charged in accordance with the price list of the DPD distribution service or Pošta Slovenije.If you want another package distributor, please contact us at +386 31 543 269 or e-mail: info@bajooutdoor.com.Our orders are shipped from Europe. All orders that are executed and confirmed (from our site) by 12 noon (DPD) or. by 5 pm (Pošta Slovenije), will be sent the same day. Orders placed after the scheduled time will be sent the next working day or. on Monday in the case of an order on Friday. Estimated delivery time in Europe: 2-10 working days, rest of the world: 3-15 working days.
WARRANTY
Items have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon submission of the invoice. The warranty periods are stated on the warranty cards or on the invoice.If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the customer can contact BAJO OUTDOOR, who will provide up-to-date information.