BUSINESS CONDITIONS

The BAJO OUTDOOR online store is managed by the company Jure Bajec s.p., Bukovčeva ulica 12, 1230 Domžale, registration number: 3184404000, tax number: SI 11402423, which is also a provider of e-commerce services.The General Terms and Conditions determine the operation of the BAJO OUTDOOR online store, the rights and obligations of the user, and regulate the business relationship between the BAJO OUTDOOR store and the customer. The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order).ORDER Products from our offer can be ordered via the website. You can place an order 24 hours a day, every day of the week. Prior registration is required before purchase or you can order products "as a guest".select products, size and quantity and add them to the cart. You can change the quantity of products in the basket or remove them from the basket. After clicking on the "Checkout" button, an order form will be displayed where you can change the payment method or delivery, and you can also change the payer's address or delivery address. On the order page you have a summary of all selected products, selected payment methods or selected deliveries. To change the products, return to the cart and change the payment or delivery method on the order page. Follow the instructions that appear in the individual steps of the order and complete the purchase. Upon completion of the purchase, you will receive an email confirming the purchase and summarizing the contents of the purchase. You will receive any change in the status of the order (confirmed, sent, by proforma invoice) via e-mail.If you have any problems with the purchase (loss of password, wrong choice of products, etc.), call us (+386 31 543 269), send us an e-mail with a description of the problem at info@bajooutdoor.com.We send the ordered products to your home. All orders that are executed and confirmed (by us) by 12 noon (DPD) or. by 5 pm (Pošta Slovenije), they will be sent the same day! Orders placed after the scheduled time will be sent the next working day or. on Monday in the case of an order on Friday. The price for delivery to your address will be displayed before the order is completed.If the product is not in stock, this will be displayed on the link before purchase. You can pre-book the product at info@bajooutdoor.com. BAJO OUTDOOR will notify you by email when the product has been shipped to your delivery address.After placing the order, the buyer receives a notification by e-mail that the order has been accepted. The customer in the BAJO OUTDOOR online store always has the option to change the information on the status and content of the order by taking a step back and correcting the submission of the order. BAJO OUTDOOR reviews the order, checks the availability or stock of the ordered items and confirms the order or rejects it with a reason. BAJO OUTDOOR may call the customer on his contact telephone number to verify the information or to ensure the accuracy of the delivery. By e-mail or telephone number, BAJO OUTDOOR informs the customer about up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the buyer can report it to the online store BAJO OUTDOOR via e-mail, which will remove the item from the order and return to the buyer any funds already paid, and other items from the order. however, the entire order was canceled. BAJO OUTDOOR does not take any responsibility for damage caused by longer delivery times or non-delivery of items that BAJO OUTDOOR does not have in stock.We accept the following payment options: Maestro, Visa, MasterCard, MasterCard debit.

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CONTRACT WITHDRAWAL

 

The consumer (this applies only to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receipt of the item that he withdraws from the contract without having to state the reason for his decision. The deadline starts one day after the date of receipt of the items.Withdrawal from the contract is communicated by the consumer to the seller's e-mail address: info@bajooutdoor.com, with the completed form (the buyer receives the form in addition to the ordered item) and a statement clearly stating that withdrawal from the contract also provides all necessary information for refund. for which the contract is withdrawn; the date of the invoice for the received items; the order number; the name and surname of the buyer; the address of the buyer; the bank account number and the name of the bank with which it is opened).In case of withdrawal from the contract, the consumer returns the received item with the completed form (Form for withdrawal from the contract of items) by mail to the seller's address: Jure Bajec s.p., Bukovčeva ulica 12, 1230 Domžale The buyer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. Testing an item that deviates from the above is considered to be the use of the items, which means that the consumer thereby loses the right to withdraw from the contract. The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which in the case of shipping is charged according to the delivery price. The item must be returned to the seller no later than 14 days after notification of withdrawal from the contract). has no right of withdrawal in the case of contracts the subject of which is an article which has been manufactured according to the precise instructions of the consumer, adapted to his personal needs, which by its nature is not suitable for return, which is perishable or has expired use.Refunds will be made as soon as possible and no later than within 14 days of receipt of the notice of withdrawal.Upon withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the paid amount is returned to the user's bank account.The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text).Withdrawal of the consumer from the contract for the items from the set. If the consumer decides to withdraw from the contract for the items that make up the kit, he can request a replacement for the same kit or a refund for the entire kit. The consumer can replace the item from the set, in case of a material defect or damage to the item, and cannot request a refund. In the case of claiming the warranty of the item from the set, the manufacturer's warranty period applies.

 

WARRANTY

 

Items have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon submission of the invoice. The warranty periods are stated on the warranty cards or on the invoice.If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the customer can contact BAJO OUTDOOR, who will provide up-to-date information.

 

PAYMENT

 

You can also pay for the ordered goods by transfer to the transaction account of the company Bajo Outdoor through any bank, or. other payment organizations. Payment is based on an email you receive after placing your order. The delivery period begins on the day of receipt of funds on our account. Orders received are executed in the order of payments made, which can affect the stock of a specific product. The ordered goods can also be paid for with the following Mastercard or Visa payment cards.The payment card payment process takes place when the item is added to the cart. Then you can continue shopping. You will see a summary of your cart with total amounts and any discounts. By clicking on the "Checkout" button, you will see two options - you can shop as a guest or as a registered user. After making the right choice, you will see a quick purchase. After entering the customer's data, select the option "Credit card (Mastercard, Visa)" and check the data. By clicking on the "Submit order" button, you place your order and then you are redirected to a secure payment website. In the "Card Number" field, enter the number of the payment card or PAN and CVV, if the card has one. Select the "Expiration Date" card and confirm the purchase by clicking on the "Submit" icon. The purchase is completely completed by clicking on the "Pay" icon.It is also possible to pay with PayPal, where it provides secure credit card payments. The purchase is up to the step where you choose the payment method exactly the same as when paying with other means of payment, only in this case you select "PayPal Standard". This will automatically direct you to the PayPal page, where you will be able to make a payment and complete your purchase.In the case of payment by credit cards, the following conditions also apply:The payer (user account information) must be the same person or organization as the payment or credit card holder. After confirming the receipt of the order, it is not possible to change the content of the order or. the final amount of the order, except exceptionally with the approval of the online store BAJO OUTDOOR.Upon delivery of the ordered items, we also send the customer an invoice in writing. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract. The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.

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PROTECTION OF PERSONAL DATA

 

The protection of personal data that you send through our website is very important to us. Each entry of your data is necessary and necessary only for the proper implementation of the services of the online store BAJO OUTDOOR.We are committed to the permanent protection of all personal data of the user in accordance with ZVOP-1. BAJO OUTDOOR keeps the following information of club members for an indefinite period of time: name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with BAJO OUTDOOR. We use the stated personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication with the member.Under no circumstances will the user's data be passed on to unauthorized persons. After the order has been filled in, only the data related to the individual order are stored, which can only be accessed by knowing the account number and the order number. The user is also responsible for the protection of personal data by ensuring the security of his e-mail address, username and password and the appropriate software (anti-virus) protection of his computer. We also do not pass on your personal data to a third party, so you can always shop with us without any worries.

 

COMPLAINTS

 

BAJO OUTDOOR complies with applicable consumer protection legislation. We make every effort to fulfill our duty to ensure an effective complaint handling system. In case of problems, the customer can contact BAJO OUTDOOR by phone at +386 31 543 269 or by e-mail at info@bajooutdoor.com. The complaint is submitted via e-mail address info@bajooutdoor.com. The appeal procedure is confidential. We are aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court. We therefore strive to the best of our ability to resolve any disputes amicably.

 

We wish you plenty of pleasant and affordable shopping!

 

 

 

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